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FAQs

Here are some common questions we receive about our bridal services and appointment process.

Do I need an appointment to try on wedding dresses?

Yes, we recommend booking an appointment so you’ll have a private fitting room and a dedicated stylist. Walk-ins are welcome when available, but appointments are prioritized.

How long is each appointment?

Appointments are typically 60–90 minutes, giving you plenty of time to try different styles and find your dream gown.

How far in advance should I book my appointment?

We suggest booking 1–2 weeks in advance, especially for weekends, as they fill up quickly.

How many guests can I bring?

We recommend bringing up to 2-3 guests whose opinions matter most. This helps keep the focus on you while still sharing the moment with loved ones. We do our best to accommodate larger groups, just be sure to let us know in advance.

Is there a cancellation or no-show fee?

To respect the time of our stylists and other brides, we require a card on file when booking an appointment with Rachel & Rose Bridal. A $75 fee will be charged for appointments cancelled less than 48 hours in advance or for no-shows.

What sizes do you carry in-store?

Our sample gowns typically range from size 6 to 14. We also carry a selection of plus-size samples so every bride can feel confident trying on dresses.

Can I buy off-the-rack dresses?

Yes! In addition to special-order gowns, we carry a selection of off-the-rack dresses available for immediate purchase. This is a wonderful option if you’re on a shorter timeline, or if you fall in love with a sample gown during your appointment. Availability varies, so ask your stylist to show you our current off-the-rack options.

How many dresses can I try on?

We recommend starting with 3 different styles to get a feel for what you love. Your stylist will guide you in narrowing down choices so you leave with the dress that truly suits your vision and style.

Can I customize a dress?

Yes! You can customize the signature styles of Rachel & Rose Bridal with a variety of options to make the gown uniquely yours. Your stylist will guide you through all available choices and provide detailed advice during your consultation.

How does the custom-made process work?

With our custom service, you can choose from our exclusive range of laces and fabrics or modify one of our signature bridal designs by making special tweaks to suit your style. Once your selections are finalized, the gown is ordered exactly as you want it — made to your chosen design details from the very beginning. This ensures your dress is truly one-of-a-kind and created just for you.

Are your dresses made to size or made to measure?

Our designer gowns are made to size, following the standard measurements provided by the designer. However, for our exclusive signature gowns, we offer a made-to-measure service free of charge.

How long does it take to order a dress?

Most gowns take 4–6 months to arrive. We recommend starting your dress search 9–12 months before your wedding to allow time for any adjustments. Rush orders may be available for shorter timelines.

Do you offer payment plans?

Yes, we offer flexible payment options to make your dream dress more accessible.

Do you sell veils, jewelry, and accessories?

Yes! We offer a beautiful selection of veils, headpieces, and jewelry to complete your bridal look.

Do you offer gown cleaning or preservation?

We offer dry cleaning and steaming for gowns at an additional charge. Please note that we do not offer preservation services.

Still have questions?

We’d love to help! Reach out, and we’ll answer any questions you have.